Comprehensive Community Services (CCS) is a recovery-focused, rehabilitative, and integrated behavioral health program for adults with severe mental illness and/or substance use disorders. The program is person-centered and uses consumer-directed service plans to describe the individualized services that will support the consumer in achieving their recovery goals.

The Care Coordinator will work under the CCS system of care which includes a set of values that emphasize individualized, strengths-based, trauma-informed, person-centered, harm-reduction focused, community-based, and culturally sensitive care. The Care Coordinator is responsible for helping our consumers understand, navigate, and grow through the CCS program. They meet and work with the individual’s service providers and other team supports that assist in their progression through the CCS program. The Care Coordinator receives consultation from the mental health and substance use professionals while working on the individual’s recovery plan of care.

The Peer Support Specialist provides services to residents with mental health and AODA barriers to maintain permanent housing. As an active member of the supportive services team, the Peer Support Specialist serves as a role model and advocate to help residents navigate their daily lives. This role helps to promote a positive living environment and community for those living at United House.

Through individual engagement and group facilitation, the Peer Support Specialist helps residents increase their recovery, social, and independent living skills, empowers residents through strengths-based interactions and support, encourages connection with natural supports and community involvement, provides community resources, and builds rapport with residents to provide support with maintaining housing.

Comprehensive Community Services (CCS) is a recovery-focused, rehabilitative, and integrated behavioral health program for adults with severe mental illness, and/or substance use disorders. The program is person-centered and uses consumer-directed service plans to describe the individualized services that will support the consumer in achieving their recovery goals.

The Rehabilitation Specialist will work under the CCS system of care which includes a set of values that emphasize individualized, strengths-based, trauma-informed, person-centered, harm-reduction focused, community-based, and culturally sensitive care. The Rehabilitation Specialist is responsible for helping our consumers develop individual skills to navigate personalized goals. They meet and work with the individual’s service providers and other team supports that assist in their progression through the CCS program. The Rehabilitation Specialist receives consultation from the mental health and substance use professionals while working on the individual’s recovery plan of care.

The COPE Line Assistant provides mental health support and crisis intervention to individuals calling the COPE Line. This emotional support line serves individuals who reach out for assistance with various challenges related to mental health, addiction/recovery concerns, and other life stressors. The COPE Line Assistant is able to implement basic to advanced counselling skills with callers, including stress reduction through coping skills, brief problem-solving processes and/or service referrals, with the overall goal of improving caller outcomes. Through collaboration with staff, this role also affords an opportunity to train and model these skills to active COPE Line volunteers and to take a coaching role in their ongoing development.

The Opioid Treatment Center is a recovery-focused, person-centered program for adults with opioid and/or stimulant use disorders. This program provides people with case management and treatment options to guide them towards achieving their recovery goals. The purpose of Recovery Support Coordination is to assist clients to establish their own path to recovery and ensure the client’s well-being beyond the provision of formal services.

This position is responsible for helping consumers understand, navigate, and grow through the OTC program.  The Recovery Support Specialist (RSS) will maintain a caseload of clients for whom they provide services using the Recovery Support Coordination model of case management.  Recovery Support Coordination is a strengths-based case management model that provides the framework for an individualized plan of care to be developed for each participant. Recovery Support Specialists will promptly undertake care coordination responsibilities so that the client’s recovery needs will be met in a timely manner. The RSS will coordinate service planning and delivery, as well as help the client to access services. This position will perform job duties in Fond du Lac County but will require at least two days per month in Dodge County for supervision and requires the ability to travel and meet clients in the community.

The Peer Support Specialist has a personal, shared experience with substance abuse and recovery to provide services to clients struggling with substance use disorder issues who are in outpatient treatment and targeted case management programs in West Bend, WI. The Peer Support Specialist meets one-on-one with clients in a variety of community settings to develop and support recovery goals.

Through engagement and developing rapport, the Peer Support Specialist provides emotional support, compassionate listening, and community resource navigation. In collaboration with clinical staff, this position delivers evidence-based interventions to promote recovery. The Peer Support Specialist assists clients with issues related to housing, transportation, developing a social network, crisis support, personal and system advocacy, education, and employment in line with their recovery goals. To support clients’ self-advocacy, the Peer Support Specialist attends mental health and other provider appointments as needed. This position facilitates communication with other team members and encourages connection with natural supports and community involvement.

The Recovery Support Coordination program uses a strengths-based approach to help clients develop a recovery plan of care. The Recovery Support Coordinator (RSC) assists clients to establish their own path to recovery, address barriers, and meet their individualized goals. They provide support and coordinate services to address a client’s unique needs related to mental health and substance use. The RSC develops collaborative relationships with community service providers to support the client and meets with the client at the client’s location of choice (including the client’s home, the RSC office, and other community locations).