The COPE Line Assistant will provide mental health support and crisis intervention to individuals calling the COPE Line, and to assist with volunteer support and development. The COPE Line Assistant will provide line coverage and support; create and ensure accurate and complete call documentation; engage in regular review of calls and provide feedback to volunteers; help improve outcomes for callers; assist in training and coaching of volunteers including the updates to training materials; participate in community events promoting Sirona Recovery and the COPE Line.