This position offers a balance between management responsibilities and direct service to residents by managing Sirona Recovery’s Permanent Supportive Housing programs which provide services to people who live with mental health, substance use, or other challenges who may need support to live independently after homelessness.

Services are provided within the Housing First model, which is a low-barrier, person-centered, and rehabilitative approach to supportive housing. The Program Coordinator is responsible for direct supervision and hiring of staff, coordinating initial and ongoing staff training, and support. The position also develops and updates program policies and procedures to meet agency and contractual requirements, maintaining a quality assurance process that monitors the quality of service provision, appropriate case documentation, and participant satisfaction. The Program Coordinator facilitates and participates in meetings with Milwaukee County Housing Division, property management, and outside care providers. Direct service to residents includes providing support, referrals, assessments, and coordinating care with outside case managers and providers.

The Peer Support Specialist provides services to residents with mental health and AODA barriers to maintain permanent housing. As an active member of the supportive services team, the Peer Support Specialist serves as a role model and advocate to help residents navigate their daily lives. This role helps to promote a positive living environment and community for those living at United House.

Through individual engagement and group facilitation, the Peer Support Specialist helps residents increase their recovery, social, and independent living skills, empowers residents through strengths-based interactions and support, encourages connection with natural supports and community involvement, provides community resources, and builds rapport with residents to provide support with maintaining housing.