Supportive Services Team Leader

The Supportive Services Team Leader will act as the point person for the coordination of Supportive Services to residents of United House Apartments, a Permanent Supportive Housing facility managed by Cardinal Capital. The development targets individuals that live with mental health, substance abuse, chronic homelessness and/or are prone to or at risk of homelessness and need supportive services to maintain housing stability.

The Supportive Services Team Leader will work with resident’s case manager(s) as well as being tasked with oversight of the various supportive services provided by a team of Sirona Recovery peer specialists working in the building.


  • Review and update staff training procedures and training materials related to United House
  • Primary responsibility for coordinating initial staff training and orientation for new program staff and ongoing training for existing program staff
  • Review and maintenance of internal documentation and program protocols
  • Manage and update all forms and other documents needed to track program participant progress as required per the United House Program Description
  • Maintain accurate resident files and participate in weekly utilization reviews
  • Draft all reports related to expected outputs required by the Milwaukee County Housing Division
  • Provide ongoing review and quality assurance on all program services, casework documentation, and reports

Qualifications & Competencies

  • Associate or Bachelor’s degree with equivalent field experience in the delivery and/or oversight of supportive services or case management
  • Ability to build and maintain morale amongst team members and promote strong teamwork and positive working relationships
  • Excellent oral and written communication
  • Ability to use time effectively in a fast-paced work environment. Good organizational skills required
  • Attention to detail as well as an ability to work well independently
  • Proficiency in technical areas such as data entry, web searching, and word processing
  • Prior experience working with individuals from diverse economic, racial, and ethnic backgrounds
  • Previous experience with Trauma Informed Care programming/interventions and harm reduction approaches
  • Prior supervisory experience, preferred
  • Pre-employment background check is required
$37,000 - $41,000 annually
November 30, 2021
Full-time, permanent, exempt/salary position with benefits.